Episode 69: Customer expectations

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Customer expectations can be varied. What we mean by that is that some customers have reasonable views and others, well they don’t.

Some have an expectation, however they fail to maintain the most simplistic obligation.

We all find this frustrating. Anyone in any industry does when you know that the only way results will be maintained or improved is with cooperation.

The expectations of customers can be over the top, unachievable and bizarre. The only time it’s a problem is when you or any industry professional allows the belief to continue.

If they are consulted well at the start and in easy to digest writing, both parties have clarity.

If you were not clear and elusive just to get the sale, you leave yourself open to being challenged. The reason why is because you did not meet your customer expectations.

Sometimes just when you think you have a handle on it, along comes the next customer. It’s not always easy to get a read on people but you need to try your best.

Speak clearly, with honesty and integrity. Listen when you need to and do what you can to help.

Glenn Cooke is at Canine Evolution

Pat Stuart is at Operant Canine

Episode 57: It’s me isn’t it?
A gateway drug into our podcast show.

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Episode 68: Getting to the point with Askholes

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Getting to the point with askholes is really based on two separate points that we cleverly combined for the title. So how did we come up with concept? Jordan Peterson, our close personal friend was in town discussing his book, The 12 Rules for life. During his talk, he focused on rule 10, Be precise in your speech. Of the several topics, Jordan told the crowd how we often tell stories but fail to get to the point.

Not getting to the point can be frustrating. Like watching a movie that has no plot and it leaves you asking questions at the end.

Want to know what’s more frustrating? Askholes. An askhole is someone that asks for your advise and then does the opposite.

They also ask everyone else in town too while they continue to ignore their advise or worse, messing it up.

Not getting to the point and being an askhole each have their frustrations.

Want to get in touch with Pat? Operant Canine

Need to reach out to Glenn? Canine Evolution

Episode 64: Interviewing Mike Suttle
Enjoy an episode with industry legend, Mike Suttle

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Episode 67: Interviewing Pat Nolan

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Interviewing Pat Nolan was a great honour for us as it is with all our guests. It always adds to the polish when you have someone who is considered a cornerstone in our industry. Pat Nolan is a name deeply connected to the canine industry mainly through his long career in gun dogs.

Now when people think of Pat, they consider the early work he contributed to our modern day scent work.

This was one of the many interesting points of discussion we had in this podcast. starting with puppy imprinting and moving into the career of a working dog.

Many of the great operators in this industry have gained their ideas from people like Pat Nolan.

For further information on Pat Nolan, go here

To know more about Pat Stuart here’s a link

Glenn Cooke’s details can be seen here

Episode 63: The Flow state
The Flow State is a great place to be in for any trainer and their dog

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Episode 64: Interviewing Mike Suttle

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Mike Suttle is one of the worlds canine industries legends. When it comes to working canine selection, bite development and scent work, Mike is a serious contender.

Living in West Virginia, Mike has an impressive property where he conducts all forms of training.

Mike’s kennel name, Logan haus has built a reputation of providing high end dogs for serious operators. These dogs are deployed around the world and are used as multi purpose law enforcers and miltary operations.

Mike and his partner Megan have been travelling around their homeland conducting training on demand for various purposes.

We have had the very good fortune of having Mike share his wisdom in Australia several times. We always look forward to seeing him return because there is so much to learn.

There are dozens of Youtube clips of Mike suttle and his amazing work in scent, bite work and even chicken training. You can check out his website for even more educational gems.

Want to learn more about Mike Suttle, click here

Need to know about Glenn Cooke click here

Desire to know about Pat Stuart click here

Episode 48: Interviewing Jerry Bradshaw
Check out another Industry legend when you’re done listening to Mike

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Episode 62: Interviewing Nicky Butler

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Nicky Butler is a UK based dog trainer that grabbed ours and many others attention from a social media video. The video message highlighted what many of us have been thinking for quite some time. The nice thing was that Nicky took time to sit for a while and consider the content.

The message conveys a simple fact often overlooked. we all love dogs. All of us! However, there’s often controversy about who’s doing it right and the politics hijack the main objectives.

We all need to be more thoughtful about this topic. We need to think about how much time is actually worth arguing about it compared to getting on with work. Cherry picked, pseudo science and wounded emotions should never be used as ammunition in any basis.

There is a wise saying that suggests that the left wing and the right wing belong to the same bird. Flight is not possible when one is independent of the other.

Interviewing Nicky Butler gave us a bit more insight into how people in other countries are feeling. It also describes the ethos of the individuals and the community.

Like to know more about Nicky go here

Want to know more about Pat, go here

If you would like to know more about Glenn, go here

Episode 40: Dissecting Ego
Another good episode on helping people with Ego issues

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Episode 61: Drop you Anchor

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Drop your anchor is the title by our adopted show co-host Birdy O’Sheedy. For those of you joining us, Birdy is a clinical psychologist who additionally coaches people on living better with dogs.

Birdy has two business’s with the same name but a clever different meaning. Pause in life for her human work and Paws in life for her human / pet work.

The title drop your anchor is about teaching us to stand up tall, dig your heels in.

Glenn and Pat thought it had a different meaning and in some references it does, but not the one Birdy uses.

Anyone having a hard time developing a relationship with their dog would benefit immensely from speaking with Birdy. She has a very pragmatic approach to her work and is constantly looking at improving her own knowledge and understanding.

Want to know more about Birdy. Go here

Want to know more about Pat. Go hereh

Want to know more about Glenn Go here

Episode 50: Diagnosing problems in training
Check out some of our other episode

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Episode 60: Where are we going?

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Where are we going? It’s a good question to ask yourself every now and then to confirm you are planning your direction. If you fail to plan, you plan to fail, so it’s important to know these things.

Glenn and Pat talk about what we are doing on Patreon and how it is helping to create a future. it’s a future on where we all what The Canine Paradigm to head in.

More education, more entertainment, much more laughs. We get a lot of our ideas from you the audience. We listen to your own stories. The troubles you have, the enjoyment in your training, the things you love and the things you loath.

So as you can see, it’s important to ask, where are we going?

We also discuss our concern around people, fellows trainers not crediting their mentors. They make out that they found their knowledge buried in a field and they are the only ones who know it. Time to question that fool.

If you like to do something creative with Pat Stuart, go here

If you would like to book time with Glenn Cooke go here

Here’s some other great shows to consider

Episode 50: Diagnosing problems in training
Episode 40: Dissecting Ego

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Episode 58: End of year circle jerk

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End of year circle jerk is a celebration of accomplishments within our show for 2108. We would like to thank everyone who listened, made time for interviews, helped, gave feedback and believed in us.

We have both had a phenomenal year, making friend, reaching out, learning about others and networking. The stories and the people we have met on the journey have been surreal to say the least.

We cannot thank you enough for taking us into your homes, laughing, crying, learning and celebrating with us.

2018 was a great year and we want to make 2019 even better and we would love your input into how we can make that happen. If there’s a person you think we should interview, let us know. If there’s a topic you think we should discuss, tell us about it. If there’s a fucker in the industry we need to tear apart, drop us a line.

Finally, we want to send warm gooey love to our Patreon supporters. You cannot know what your support means to us and how much we appreciate your patronage.

We hope you enjoy the End of year circle jerk as much as we did putting it together.

Have a safe and Happy New Year everyone. We love you all

Episode 42: Questions from our audience Part 1

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Episode 57: It’s me isn’t it?

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It’s me isn’t it? The words most trainers hear after they have spent a little time working with clients. Yes, it’s you. It’s not a terrible process for clients to come to terms with either.

Once your clients accept they have had a major impact on their dogs education, or lack of, we can progress.

After all, our job is not to judge or embarrass them. We are there to serve and coach and to improve the overall relationship. When this happens, true language develops and it’s a beautiful thing to behold.

No more excuses, minimal problems and manageable dogs who understand you. What you telling them is now clear and they can hear you.

If you’re having trouble with your training, reach out to a reputable trainer.

Pat can be reached at Operant Canine

Glenn can be reached at Canine Evolution

Now instead of saying, I’s me isn’t it? I’m the problem. You start to say, I’m the solution.

Episode 32: The art of communication
Another good episode in relation to this podacst

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Episode 56: Interviewing Michael Ellis

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Michael Ellis is a name known very well to many of the people in the dog training community.  If you have been on youtube or Leerburg looking for a trainer series, you would no doubt come across Michael’s work.

Both Glenn and Pat have been waiting for some time now to speak with Michael and we had our prayers answered

Apart from being an all round great guy, Michael has been teaching students all over the world.

If you too would like to train with Michael Ellis or learn more about him, you can find out more here

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