Episode 69: Customer expectations

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Customer expectations can be varied. What we mean by that is that some customers have reasonable views and others, well they don’t.

Some have an expectation, however they fail to maintain the most simplistic obligation.

We all find this frustrating. Anyone in any industry does when you know that the only way results will be maintained or improved is with cooperation.

The expectations of customers can be over the top, unachievable and bizarre. The only time it’s a problem is when you or any industry professional allows the belief to continue.

If they are consulted well at the start and in easy to digest writing, both parties have clarity.

If you were not clear and elusive just to get the sale, you leave yourself open to being challenged. The reason why is because you did not meet your customer expectations.

Sometimes just when you think you have a handle on it, along comes the next customer. It’s not always easy to get a read on people but you need to try your best.

Speak clearly, with honesty and integrity. Listen when you need to and do what you can to help.

Glenn Cooke is at Canine Evolution

Pat Stuart is at Operant Canine

Episode 57: It’s me isn’t it?
A gateway drug into our podcast show.

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Episode 68: Getting to the point with Askholes

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Getting to the point with askholes is really based on two separate points that we cleverly combined for the title. So how did we come up with concept? Jordan Peterson, our close personal friend was in town discussing his book, The 12 Rules for life. During his talk, he focused on rule 10, Be precise in your speech. Of the several topics, Jordan told the crowd how we often tell stories but fail to get to the point.

Not getting to the point can be frustrating. Like watching a movie that has no plot and it leaves you asking questions at the end.

Want to know what’s more frustrating? Askholes. An askhole is someone that asks for your advise and then does the opposite.

They also ask everyone else in town too while they continue to ignore their advise or worse, messing it up.

Not getting to the point and being an askhole each have their frustrations.

Want to get in touch with Pat? Operant Canine

Need to reach out to Glenn? Canine Evolution

Episode 64: Interviewing Mike Suttle
Enjoy an episode with industry legend, Mike Suttle

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Episode 67: Interviewing Pat Nolan

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Interviewing Pat Nolan was a great honour for us as it is with all our guests. It always adds to the polish when you have someone who is considered a cornerstone in our industry. Pat Nolan is a name deeply connected to the canine industry mainly through his long career in gun dogs.

Now when people think of Pat, they consider the early work he contributed to our modern day scent work.

This was one of the many interesting points of discussion we had in this podcast. starting with puppy imprinting and moving into the career of a working dog.

Many of the great operators in this industry have gained their ideas from people like Pat Nolan.

For further information on Pat Nolan, go here

To know more about Pat Stuart here’s a link

Glenn Cooke’s details can be seen here

Episode 63: The Flow state
The Flow State is a great place to be in for any trainer and their dog

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Episode 66: Interviewing Dallas Burkevics

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Interviewing Dallas Burkevics was something we have both wanted to do for quite some time. The reason for this is that Dallas has been a long serving rescue organiser, with a wealth of experience.

Many people don’t know and don’t understand how much effort people in rescue go to. The time, energy and effort required is like planning a rock concert.

The other major point behind the rescue fence is that these people deal with the dogs many people discard like trash. They welcome them into their own homes, have those same home destroyed and then do it again.

They work full time jobs, have families, no social life because they are organising these very same dogs. People like Dallas Burkevics have hearts of gold, however it plays havoc in their lives at times.

But if someone doesn’t rise up to take on the overflow of discarded dogs, what happens to them? The men and women, mainly women, in the rescue organisations need our help and support.

They need funds and donations to pay for their bills. They make no money from this themselves. It costs them money to do it.

It was our great pleasure to be Interviewing Dallas Burkevics and we hope that it helps raise some much needed awareness.

More information about Dallas can be found here

Would you like to help their rescue organisation? Go Here

Want to find out about Glenn Cooke? Canine Evolution

Looking for more on Pat Stuart? Operant Canine

Episode 36: Keeping sane in the dog industry
This is a good help resource for people in the industry

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Episode 65: Tyler Muto Round 2

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Tyler Muto Round 2. If you remember last time we had Tyler on out show, like many of guests, he got to tell us his origins. If you don’t recall his original interview, go here

Now he’s back and we get down to chatting about some odd trends.

People are bragging about how they don’t train their dogs to be obedient. Some of the the points may sound quite silly, however we go into detail with Tyler to discuss various meanings behind the claim.

Tyler is a very well educated guy and he is highly intellectual and very pragmatic. Having just finished his term as president for the IACP, Tyler is now focusing his energies on his next project, Consider the Dog.

Apart from all his accomplishments, Tyler is an all round good guy, a great ambassador for training, defender of the balanced community and one of our close personal friends.

We really enjoyed having Round 2 with Tyler Muto and we are looking forward to round 3.

Hopefully you enjoyed it as much as we did.

By the way, if you made the time to read this and you still love our show, you can support us on Patreon. Here’s the link

Here’s some links to Tyler Muto

K9 Connection
Consider the dog

For information about Pat check out Operant Canine

Glenn Cooke can be found at Canine Evolution

Episode 57: It’s me isn’t it?
Check out another episode of the show



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Episode 64: Interviewing Mike Suttle

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Mike Suttle is one of the worlds canine industries legends. When it comes to working canine selection, bite development and scent work, Mike is a serious contender.

Living in West Virginia, Mike has an impressive property where he conducts all forms of training.

Mike’s kennel name, Logan haus has built a reputation of providing high end dogs for serious operators. These dogs are deployed around the world and are used as multi purpose law enforcers and miltary operations.

Mike and his partner Megan have been travelling around their homeland conducting training on demand for various purposes.

We have had the very good fortune of having Mike share his wisdom in Australia several times. We always look forward to seeing him return because there is so much to learn.

There are dozens of Youtube clips of Mike suttle and his amazing work in scent, bite work and even chicken training. You can check out his website for even more educational gems.

Want to learn more about Mike Suttle, click here

Need to know about Glenn Cooke click here

Desire to know about Pat Stuart click here

Episode 48: Interviewing Jerry Bradshaw
Check out another Industry legend when you’re done listening to Mike

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Episode 63: The Flow state

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The flow state is a comfortable state that lies right between boredom and anxiety. We know when we are in a state of flow when we get to the other side with ease. Time felt like it just zoomed on past us. This is not only a dog training lifestyle, it’s a lifestyle.

If you can adapt a flow state into you work, you hobby, your workout times and more, you will feel less anxious and more fulfilled. This is why people practice a little bit every day when they want to see improvement and growth.

Rather than just cramming and feeling over worked, they focus on easy and enjoyable increments. Just enough to push through barriers but not enough to feel overwhelmed. Every day a little more. just focusing on the objective.

Most people who have hobbies understand this state of being as they are doing something they enjoy without the stress.

Hopefully you are in flow state with your training.

Want to know more about Glenn? Go Here

Want to know more about Pat? Go Here

Episode 55: Positive First
Enjoy an older episode that got plenty of traction

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Episode 62: Interviewing Nicky Butler

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Nicky Butler is a UK based dog trainer that grabbed ours and many others attention from a social media video. The video message highlighted what many of us have been thinking for quite some time. The nice thing was that Nicky took time to sit for a while and consider the content.

The message conveys a simple fact often overlooked. we all love dogs. All of us! However, there’s often controversy about who’s doing it right and the politics hijack the main objectives.

We all need to be more thoughtful about this topic. We need to think about how much time is actually worth arguing about it compared to getting on with work. Cherry picked, pseudo science and wounded emotions should never be used as ammunition in any basis.

There is a wise saying that suggests that the left wing and the right wing belong to the same bird. Flight is not possible when one is independent of the other.

Interviewing Nicky Butler gave us a bit more insight into how people in other countries are feeling. It also describes the ethos of the individuals and the community.

Like to know more about Nicky go here

Want to know more about Pat, go here

If you would like to know more about Glenn, go here

Episode 40: Dissecting Ego
Another good episode on helping people with Ego issues

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Episode 61: Drop you Anchor

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Drop your anchor is the title by our adopted show co-host Birdy O’Sheedy. For those of you joining us, Birdy is a clinical psychologist who additionally coaches people on living better with dogs.

Birdy has two business’s with the same name but a clever different meaning. Pause in life for her human work and Paws in life for her human / pet work.

The title drop your anchor is about teaching us to stand up tall, dig your heels in.

Glenn and Pat thought it had a different meaning and in some references it does, but not the one Birdy uses.

Anyone having a hard time developing a relationship with their dog would benefit immensely from speaking with Birdy. She has a very pragmatic approach to her work and is constantly looking at improving her own knowledge and understanding.

Want to know more about Birdy. Go here

Want to know more about Pat. Go hereh

Want to know more about Glenn Go here

Episode 50: Diagnosing problems in training
Check out some of our other episode

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Episode 60: Where are we going?

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Where are we going? It’s a good question to ask yourself every now and then to confirm you are planning your direction. If you fail to plan, you plan to fail, so it’s important to know these things.

Glenn and Pat talk about what we are doing on Patreon and how it is helping to create a future. it’s a future on where we all what The Canine Paradigm to head in.

More education, more entertainment, much more laughs. We get a lot of our ideas from you the audience. We listen to your own stories. The troubles you have, the enjoyment in your training, the things you love and the things you loath.

So as you can see, it’s important to ask, where are we going?

We also discuss our concern around people, fellows trainers not crediting their mentors. They make out that they found their knowledge buried in a field and they are the only ones who know it. Time to question that fool.

If you like to do something creative with Pat Stuart, go here

If you would like to book time with Glenn Cooke go here

Here’s some other great shows to consider

Episode 50: Diagnosing problems in training
Episode 40: Dissecting Ego

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